Performance Matrix

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Strategic Focus

Name *

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Last

Company Name *

Company Logo *

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Vision and Mission

Vision and Mission *

Vision Statement

A vision statement outlines an organization's desired future state or long-term aspirations.

Example Vision *

Co C is Southeast Asia’s largest used car marketplace.We transform traditional way of buying and selling cars through innovative technological solutions.

Custom Vision *

Mission Statement

A mission statement defines an organization's purpose, what it does, and its approach to achieving goals, typically focusing on the present.

Example Mission *

Co C transforms traditional buying and selling cars experience by offering a trustworthy and transparent experience, enabled through proprietary pricing algorithms, AI enabled capabilities and innovative technological solutions. We focus on the automotive ecosystem with business operations in retail, insurance, aftersales and financing. Co C is headquartered in Singapore and currently present in 7 markets including Singapore, Malaysia, Indonesia, Thailand, Japan, Taiwan and Hong Kong.

Custom Mission *

Financial Objectives and Key Results (OKR)

Financial Objectives and Key Results (OKR) *

Financial OKR 1: Revenue Growth and Business Model Innovation

Financial OKR 1 Focuses on expanding the organization's top-line performance through new revenue channels.

Example Financial OKR 1 *

Increase net revenue in emerging markets by 20% through localized product offerings.

Custom Financial OKR 1 *

Responsible Personnel for Financial OKR 1

Select the personnel who will lead the execution of revenue growth initiatives.
This includes driving product launches, managing go-to-market activities, and ensuring monetization targets are achieved.
This role coordinates cross-functional teams and is directly responsible for delivering revenue outcomes.

Responsible Personnel - Financial OKR 1 *

Financial OKR 2: Cost Optimisation and Operational Efficiency

Financial OKR 2 focuses on bottom-line improvement through efficiency and cost reduction.

Example Financial OKR 2 *

Improve gross margin by 5% through supply chain optimization.

Custom Financial OKR 2 *

Responsible Personnel for Financial OKR 2

Select the personnel who will lead the execution of cost optimisation initiatives.
This includes managing cost-reduction projects, automating core processes, and consolidating systems.
These personnel ensures initiatives are delivered on time and within scope to achieve targeted savings.

Responsible Personnel - Financial OKR 2 *

Customer Objectives and Key Results (OKR)

Customer Objectives and Key Results (OKR) *

Customer OKR 1: Customer Experience and Satisfaction

Customer OKR 1 focuses on making the customer experience exceptional.

Example Customer OKR 1 *

Increase customer satisfaction ratings by 25%.

Custom Customer OKR 1 *

Responsible Personnel for Customer OKR 1

Assign the personnel who will lead the delivery of customer experience improvements.
This includes implementing onboarding enhancements, driving self-service upgrades, launching Voice-of-Customer (VoC) programs, and improving service responsiveness.
This role ensures KPIs like NPS, CSAT, and CES are achieved.

Responsible Personnel - Customer OKR 1 *

Customer OKR 2: Customer Acquisition and Behavioral Growth

Customer OKR 2 focuses on scaling the customer base and maximizing engagement behaviors.

Example Customer OKR 2 *

Expand customer base by 30% in Tier 2 cities.

Custom Customer OKR 2 *

Responsible Personnel for Customer OKR 2

Assign the personnel who will lead the execution of acquisition and engagement initiatives.
This includes overseeing targeted campaigns, driving conversion programs, managing reactivation strategies, and coordinating referral and segmentation efforts.
They are accountable for achieving growth metrics across customer touchpoints.

Responsible Personnel - Customer OKR 2 *

Process Objectives and Key Results (OKR)

Process Objectives and Key Results (OKR) *

Process OKR 1: Cross-Functional Coordination and Decision-Making

Process OKR 1 focuses on improving team-to-team process collaboration, speed, and alignment.

Example Process OKR 1 *

Reduce customer wait times by 20% to boost service efficiency.

Custom Process OKR 1 *

Responsible Personnel for Process OKR 1

Select the individuals who will drive the implementation of cross-functional improvements.
This includes facilitating planning cadences, managing shared knowledge systems, and ensuring teams follow consistent coordination protocols.
These personnel ensure timely execution of joint deliverables and workflow alignment.

Responsible Personnel - Process OKR 1 *

Process OKR 2: Standardization, Monitoring, and Quality Control

Process OKR 2 focuses on improving process integrity, repeatability, and audit-readiness.

Example Process OKR 2 *

Automate 50% of manual QA processes to increase operational scalability.

Custom Process OKR 2 *

Responsible Personnel for Process OKR 2

Assign the individuals who will lead the execution of process standardization and quality control efforts.
This includes documenting workflows, implementing audit mechanisms, improving SOP compliance, and facilitating quality assurance practices.
These personnel ensure process integrity and repeatability across units.

Responsible Personnel - Process OKR 2 *

Organization Capabilities

Organization Capabilities *

Organization Capability 1: Leadership Development and Cultural Alignment

Organization Capability 1 focuses on shaping leadership culture and values.

Example Organization Capability 1 *

Enhance core product features (e.g., latency, battery life, size) by 15% to solidify our competitive advantage.

Custom Organization Capability 1 *

Responsible for Organization Capability 1

Select the individuals who will drive the implementation of leadership development and cultural initiatives.
This includes managing succession planning, running values workshops, launching coaching programs, and monitoring engagement metrics.
They are accountable for day-to-day execution and milestone achievement.

Responsible Personnel - Organization Capability 1 *

Organization Capability 2: Capability Building and Workforce Enablement

Organization Capability 2 focuses on building practical skills, systems, and measurable development progress.

Example Organization Capability 2 *

Strengthen cross-functional collaboration to accelerate innovation cycles by 15%.

Custom Organization Capability 2 *

Responsible for Organization Capability 2

Appoint the individuals who will lead the delivery of training, onboarding, and capability-building programs.
This role ensures training hours are met, certifications are completed, knowledge platforms are launched, and cross-functional learning milestones are achieved.

Responsible Personnel - Organization Capability 2 *

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What We Solve

Set a Foundation for Organizational Success

In today's fast-paced and dynamic markets, organizations aim to be competitive.
We help future-ready businesses build high-performing teams to achieve their strategic goals.

Define your Objectives and Key Results

What You Achieve

Align Key Roles with Organizational Goals

Our platform leads you through a step-by-step process that:

Identifies your organization's Mission and Vision
Aligns your Objectives and Key Results (OKR) with balanced scorecard components
Assigns personnel to relevant RASCI roles to optimize your organization's performance

Establish your Team Roles

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How It Works

Step 1

Set mission and vision

Set a strategic foundation by establishing your organization's Mission and Vision.

Step 2

Establish OKRs with balanced scorecard

Establish Financial, Customer, Process and Organizational Objectives and Key Results (OKR) for your organization.

Step 3

Lead high performance teams with RASCI

Identify Responsible, Accountable, Supportive, Consulted and Informed personnel to manage each OKR.

FAQ Sections

How Do Skills Future Grants Work?

Build & Lead High Performance Course Framework

Example: Company-Sponsored (SME)
Course Fee: $2,180
Less: 1.70% Skills Future Subsidy= ($1,526)

Additional Subsidy 20% = ($436)
For employee Age > 40 Years, 20% subsidy from a Mid Career Enhanced
For employee Age < 40, 20% subsidy from enhanced training support

Further defray via Absentee Payroll Funding = 18 hours x $4.50/hour = (S$81)
Total Actual Investment = S$2,180 – ($1,526 – $436 – $81) = Out of pocket S$137

What is your Fee Structure?

What Can I Do with my Matrix?

You can distribute your matrix to key stakeholders who can enhance your organization's growth.
Contact our experienced professionals who can help you achieve the goals in your Matrix.

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Who Owns the Rights to my Matrix?

We own the copyright for our framework but you own can share your customized matrix with key shareholders who can enhance your organisation's growth.

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Leadership 360 AI

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Strategic Focus

Vision and Mission

Financial Objectives and Key Results (OKR)

Customer Objectives and Key Results (OKR)

Process Objectives and Key Results (OKR)

Organization Capabilities

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What We Do

What We Solve

What You Achieve

How It Works

Step 1

Step 2

Step 3

How Do Skills Future Grants Work?

What is your Fee Structure?

What Can I Do with my Matrix?

Who Owns the Rights to my Matrix?

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